"Serus clearly understands our need for a highly efficient and intuitive solution that supports informed decision-making and increases profitability"
Cozy Darby, Vice President of Operations, Fulcrum Microsystems
Managed Services
Serus Managed Services: Helping semiconductor manufacturers run their operations
Just as it makes good business sense to outsource manufacturing, you can also find value in outsourcing the management and upkeep of the Serus applications that run your manufacturing operations. Serus provides an array of services that enable you to outsource as little or as much as you like.
Serus Managed Services provide end-to-end support for your operations, from deployment to day-to-day operation, maintenance and monitoring. Our team of experts offer strategic guidance to help you get the most from your business. You can increase profits while reducing costs associated with IT infrastructure and personnel, opting instead for our secure hosted environment.
Our services will get your Serus solution up and running faster, whether it’s the initial implementation or changes down the road - enabling you to more quickly recognize business benefits. We’ll also be constantly on the lookout for any improvements that can deliver more value from your solution, from product updates to process changes. All the while, you can focus on your core competencies. Together, we’ll give your company a real competitive edge.
Leveraging our extensive semiconductor-specific operations expertise, Serus Managed Services deliver tangible benefits:
- Higher profit margins
- Faster time to market
- Increased market share
Serus Managed Services are organized into three categories:
- Business Services help you realize value from your Serus solution
- Application Services focus on the day-to-day operation, management and monitoring of Serus and related third-party software
- Support Services enable you to efficiently and effectively maintain the Serus enterprise solution
You can select any combination of services either within a service category or across categories -- whatever best fits your needs.
Business Services
Serus Business Services will help you get maximum ROI from your Serus solution. Serus experts can help you with everything from creating data and cost models to process planning, exception management and audit support. We’ll work with you to increase adoption of the Serus solution, provide ongoing recommendations, monitor relevant business metrics, create specialized reports and provide what-if analysis to help you make better decisions. Serus also offers extensive project management services to ensure the ongoing availability and usefulness of a Serus solution as well as change management services to ensure any changes to the Serus system are made in a safe and controlled manner.
Application Services
Our Application Management Services offer the essential technical services required to provide the coordinated operation and availability of mission critical enterprise solutions.
Serus offers four categories of Application Management Services:
- Capacity Planning and Systems Management to ensure the proper system architecture, performance, reliability and availability of Serus solutions. The services include periodic reviews of application performance, recommended changes, forecasts of future requirements and day-to-day management of all system components, either in-house or in a hosted environment.
- Serus Application Management services help with the operation and technical configuration of Serus applications, including creating or changing user profiles, maintaining configuration files, installing patches and minor updates, testing with third-party programs, and automated generation of reports.
- Enterprise Application Integration Management services support the integration between the Serus solution and other corporate, legacy and ERP systems.
- Third-Party Software services aid with the operation, configuration and maintenance of non-Serus applications such as database servers, Web servers, application servers, LDAP servers and policy servers. Serus can provide services including configuration, design, tuning and reporting for virtually any third-party application.
Serus also provides extensive application monitoring with dedicated operators as well as upgrade services.
Support Services
Serus Support Services cover all facets of quality management, from customer education and training to solution test suite development, maintenance, execution and automation. We provide the resources, tools, and methods needed to validate and ensure the quality of Serus solutions within your environment. Support Services also include custom training and user workshops, 24x7 help desk services and problem management.
